Privacy Policy

1. General provisions

This Privacy Policy describes the processing of data that a user may provide when contacting Ember Spa Lounge by phone, WhatsApp, Instagram or other communication channels listed on the website.

2. What data may be processed

We may process your name, phone number, messenger nickname, booking details, preferred date and time, and other information you voluntarily provide.

3. Purpose of processing

Data is used to process bookings, answer questions, confirm visit details, improve service quality and communicate with guests.

4. Data transfer

Data is not sold to third parties. Data may be processed by communication services and hosting providers only to ensure website and booking functionality.

5. User rights

You may request clarification, correction or deletion of your data by contacting Ember Spa Lounge using the contacts on the website.

6. Contacts

Ember Spa Lounge, Almaty, Nauryzbay Batyr St. 23. Phone: +7 708 362 94 82.